Return Initiation Form
Returns will be accepted within 14 days of delivery. Refunds to original payment method will incur a fee equal to the amount of the return shipping label. Store credit returns are free. We do not offer direct exchanges. If you need a different size, please place a new order.
All full-price items are returnable for original payment method refund or store credit.Without exception, sale items with discounts equal to or greater than 20% off original retail price—including items purchased using discount codes—may be returned for store credit only. Any sale items for 50% off or more are final sale.
For all international orders, the customer is responsible for return shipping, and any other costs associated with getting the shoes back to us. International return labels are not provided by Labucq.
To be eligible for a refund, your item must be in new, unworn condition. There must be no visible wear on shoe outsoles or uppers. Please note, many Labucq shoes are made with all leather outsoles which is extremely durable but also very sensitive to scuffing when brand new. For this reason, we ask customers try on shoes indoors on a carpeted or soft surface. Shoes must be returned in the original Labucq packaging. For returns received without shoe box or duster bag, $15 will be deducted from the refund amount. Socks must be returned new, unworn and with all original packaging.
Returns initiated but not deemed by Labucq to be resalable at full retail value—including pairs with scuffed outsoles—will not be processed. Customers will be notified and will be responsible for re-claiming their shoes.
Returns initiated after the 14-day window will be processed as store credit on a case-by-case basis. Please return shoes back within 7 days of receiving your return label and allow up to 7 business days for return processing after item is received back by Labucq.