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4.7 Based on 23 Reviews
5 ★
87% 
20
4 ★
9% 
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3 ★
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2 ★
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1 ★
4% 
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DJ
05/09/2022
Debbie J.
Canada

Love

Great experience

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02/03/2022
Anonymous
United States United States

So cute but

Very cute and seems comfy so far. Runs a bit large. Been wanting these in black for so long. This is my 3rd pair of LABUCQ. Added my name several times to Koko Moc Black waitlist but was never informed when restocked. Got lucky and saw were available again so ordered asap. Problem…right heels squeaks so I immediately contacted labucq. They were out of stock in my size so couldn’t exchange. Customer service was friendly but suggested it may be my foot shape causing the squeak (which it’s not). Then suggested I take to my shoe repair, which would make them non-returnable regardless of outcome. I suggested labucq send to their cobbler but got nowhere with tha request. I also asked for some kind of return guarantee or discount - only if shoe wasn’t repairable but no response on that either. I have decided to keep and hope squeaking stops on my $440 shoes. I could have returned for full refund but was told they weren’t restocking this color. I sent them an audio of squeaking, and they asked for a video … of what?? me standing in shoe moving my heel. I just wish labucq would have let me send shoes back so they could repair their own manufacturing issue without me taking risk of a keeping expensive squeaky right shoe. They did say this was the first time they’ve encountered this particular problem, but doesn’t help my squeak. All-in-all I think labucq has great shoes, but don’t feel great about this particular outcome.

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01/20/2022
Anonymous
United States United States

Cmas gift for daughter and she loves them

great experience with exchange

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