Shipping & Returns

SHIPPING

We offer flat-rate shipping on all orders to the US. For additional security, signature-required shipping can be applied for a small fee. Express and overnight shipping options within the US are available at checkout.

International orders ship express (1-5 day delivery) with rates $30-40 USD depending on destination. Taxes and duties are charged at checkout, so no unexpected costs at the border. 

Our warehouse ships Monday-Friday. Orders received after 10am EST will ship out the following business day.

 

  

RETURNS

If you would like to initiate a return, please visit our Return Portal. 

Returns will be accepted within 14 days of delivery. Store credit returns and size exchanges are free. Refunds to original payment method will incur a $15 fee. We do not offer exchanges for different products. If you'd like to try a different style, please place a new order. 

Please note we cannot facilitate exchanges on Facebook and Instagram (Meta) orders. 

Sale items with discounts equal to or greater than 30% off original retail price—including items purchased using discount codes—may be returned for store credit only. Any sale items for 50% off or more are final sale. 

For all international orders, the customer is responsible for return shipping, and any other costs associated with getting the shoes back to us. International return labels are not provided by Labucq.

To be eligible for a refund, your item must be in new, unworn condition. There must be no visible wear on shoe outsoles or uppers. Please note, many Labucq shoes are made with all leather outsoles which is extremely durable but also very sensitive to scuffing when brand new. For this reason, we ask customers try on shoes indoors on a carpeted or soft surface. Socks must be returned new, unworn and with all original packaging.

Returns initiated but not deemed by Labucq to be resalable at full retail value—including pairs with scuffed outsoles—will not be processed. Customers will be notified and will be responsible for re-claiming their shoes. 

Shoes must be returned in the original Labucq packaging. For returns received without shoe box or duster bag, $15 will be deducted from the refund amount. Returns initiated after the 14-day window will be processed as store credit on a case-by-case basis. Please return shoes back within 7 days of receiving your return label and allow up to 7 business days for return processing after item is received back by Labucq.

All US returns to be sent to: Labucq Returns, 8900 Saint Pierre Drive, Las Vegas, NV 89134, USA

 

 

Damaged or Defective Items

Our Labucq product guarantee is valid for one year after purchase date. If your shoes arrive damaged or defective, we will gladly exchange or repair them. Manufacturing defects are assessed on a case by case basis. Email us at help@labucq.com to let us know what the issue is with accompanying photos, and we’ll see what we can do to help. Faults presented within the first year of use will be considered and addressed.