FAQ | Labucq

Where are Labucq shoes made?

All of our shoes are made in the family-run factories in Italy.

How do I care for my Labucq shoes?

To clean your leather shoes, gently wipe with a soft, damp, neutral-colored cloth. Do not use any soaps or solvents as these can damage the leather. Always test a small, hidden area first to make sure leather damage or discoloration will not occur.

For suede, use a dry suede brush to remove dirt and debris. We encourage you to store your shoes in a cool, dry environment.

Proper care, including occasional visits to your local cobbler, will allow them to last for many years to come.

Your shoes have been handmade in Italy from the finest leathers finished with traditional tanning methods. Each pair may have slight variations in color and texture which highlight the natural beauty and unique character of its leather.

For specific product care inquiries, please email us at info@labucq.com.

Do you offer a product guarantee?

Your satisfaction is of great value to us, and we will repair any and all manufacturing defects in as timely a period as possible. Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from www.labucq.com. Faults presented within the first year of use will be considered and addressed as soon as possible. Labucq product guarantee is valid for one year after purchase date.

What is your shipping policy?

Please see our shipping policy here.

 

What is your return policy?

Please see our return policy here.

Where do you ship?

We ship worldwide. To get your order to you, we've partnered with Passport Shipping. 

Passport will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

For questions about certain destinations, please email us at info@labucq.com.

What shoe size should I buy?

Our shoes fit true to size. If you are a half size, we generally recommend ordering the next whole size up. If you’d like further guidance please email us help@labucq.com or check out our size guide.

Other questions?

For all other general inquiries, please email help@labucq.com