FAQ | Labucq
- Where are Labucq shoes made?
- How do I care for my Labucq shoes?
- Do you offer a product guarantee?
- What is your shipping policy?
- What is your return policy?
- What is your exchange policy?
- Where do you ship?
- What shoe size should I buy?
- Other questions?
Where are Labucq shoes made?
All of our shoes are made in the family-run factories in Italy.
How do I care for my Labucq shoes?
To clean your leather shoes, gently wipe with a soft, neutral-colored cloth. For suede, use a dry suede brush. Store your shoes in a cool, dry environment, away from extreme heat and humidity. Avoid rain and abrasive products such as alcohol or oil. Proper care will allow them to last for many years to come.
Your shoes have been handmade in Italy from the finest leathers finished with traditional tanning methods. Each pair may have slight variations in color and texture which highlight the natural beauty and unique character of its leather.
For specific product care inquiries, please email us at firstname.lastname@example.org.
Do you offer a product guarantee?
All Labucq shoes are made in Italy. Your satisfaction is of great value to us, and we will repair any and all manufacturing defects in as timely a period as possible. Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from www.labucq.com. Faults presented within the first year of use will be considered and addressed as soon as possible. Labucq product guarantee is valid for one year after purchase date.
What is your shipping policy?
Please see our shipping policy here.
What is your return policy?
Please see our return policy here.
What is your exchange policy?
We are not able to offer direct exchanges at this time.
Where do you ship?
We are currently offering shipping to the US and many international destinations. For questions about certain destinations, please email us at email@example.com.
What shoe size should I buy?
We only offer whole sizes at this time. If you are a half size, we recommend ordering a size up. If you’d like further guidance please email us firstname.lastname@example.org or check out our size guide on the product detail page.
For all other general inquiries, please email email@example.com