Shipping & Returns
As part of our commitment to provide great service, we offer complimentary ground shipping and returns on all US orders.
We also offer calculated-rate express & overnight shipping.
For international orders, we offer calculated shipping rates through UPS, USPS International and DHL Express, not including duties. Customer is responsible for import duties. Please see individual product checkout for shipping cost calculator.
We do our best to get all orders out within 24 hours.
Returns are simple and easy. Try your purchase on in the comfort of your own home and if you need to send them back, you may return items within 30 days. If you would like to initiate a return, please visit our online return portal.
Standard shipping, exchanges and returns are always free.
To be eligible for a refund, your item must be in new, unworn condition. There must be no visible wear on shoe outsoles or uppers. Please note, most Labucq shoes are made with all leather outsoles which is extremely durable but also very sensitive to scuffing when brand new. For this reason, we ask customers try on shoes indoors on a carpeted or soft surface.
Returns initiated but not deemed by Labucq to be resalable at full retail value—including pairs with scuffed outsoles—will not be processed. Return initiators will be notified, and will be responsible for claiming their shoes.
Shoes must be returned in the original Labucq packaging. For returns received without shoe box or duster bag, $15 will be deducted from the refund amount. Returns initiated after the 30 day window will be processed as store credit. Please send return shoes back within 14 days of receiving your return label. Please allow 3-7 business days for return processing after item is received back by Labucq.
Without exception, sale items - including items purchased using discount codes - for discounts equal to or greater than 20%, may be returned for store credit.
Any sale items for 50% off more are FINAL SALE.
There will be no price matches on sale items.
All returns to be sent to: Labucq c/o Wynd, 120 Duane Street, New York, NY 10007
At this time, Labucq does not offer direct exchanges.
Damaged or Defective Items
If your shoes are damaged or defective, we will gladly exchange them. Simply email us at firstname.lastname@example.org to let us know what the issue is, and we’ll do what we can to get your shoes replaced. Manufacturing defects are assessed on a case by case basis. Faults presented within the first year of use will be considered and addressed. Labucq product guarantee is valid for one year after purchase date.
We want you to love your shoes and are always eager to hear from our customers!