Shipping & Returns

SHIPPING

We offer $12 flat-rate shipping on all orders to the US. For additional security, signature-required shipping can be applied for a small fee. 

International orders ship express (1-5 day delivery) with rates $30-40 USD depending on destination. Taxes and duties are charged at checkout, so no unexpected costs at the border. 

We also offer calculated-rate express and overnight shipping within the US.  

Our warehouse ships Monday-Friday. Orders received after 10am EST will ship out the following business day.

 

 

 

RETURNS

If you would like to initiate a return, please visit our return setup page. 

Returns will be accepted within 14 days of delivery. Refunds to original payment method will incur a fee equal to the cost of the return shipping label. Store credit returns are free. We do not offer direct exchanges. If you need a different size, please place a new order.

All full-price items are returnable for original payment method refund or store credit. Without exception, sale items with discounts equal to or greater than 20% off original retail price—including items purchased using discount codes—may be returned for store credit only. Any sale items for 50% off or more are final sale. 

For all international orders, the customer is responsible for return shipping, and any other costs associated with getting the shoes back to us. International return labels are not provided by Labucq.

To be eligible for a refund, your item must be in new, unworn condition. There must be no visible wear on shoe outsoles or uppers. Please note, many Labucq shoes are made with all leather outsoles which is extremely durable but also very sensitive to scuffing when brand new. For this reason, we ask customers try on shoes indoors on a carpeted or soft surface. Socks must be returned new, unworn and with all original packaging.

Returns initiated but not deemed by Labucq to be resalable at full retail value—including pairs with scuffed outsoles—will not be processed. Customers will be notified and will be responsible for re-claiming their shoes. 

Shoes must be returned in the original Labucq packaging. For returns received without shoe box or duster bag, $15 will be deducted from the refund amount. Returns initiated after the 14-day window will be processed as store credit on a case-by-case basis. Please return shoes back within 7 days of receiving your return label and allow up to 7 business days for return processing after item is received back by Labucq.

All US returns to be sent to: Labucq Returns, 8900 Saint Pierre Drive, Las Vegas, NV 89134, USA

 

 

Damaged or Defective Items

If your shoes are damaged or defective, we will gladly exchange them. Email us at help@labucq.com to let us know what the issue is, with accompanying photos, and we’ll look into having your shoes repaired or replaced. Manufacturing defects are assessed on a case by case basis. Faults presented within the first year of use will be considered and addressed. Labucq product guarantee is valid for one year after purchase date.