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Shipping & Returns | Labucq

Shipping Policy

Labucq offers free ground shipping on all US orders. We also offer discounted priority shipping through USPS, and calculated-rate, express overnight shipping.

For international orders, we offer calculated shipping rates through USPS International and DHL Express, not including duties. Please see individual product checkout for shipping cost calculator.

We will do our best to get all orders out within 24 hours.

Return Policy

Labucq offers hassle-free returns through our online portal.

If you would like to return or exchange, please visit our returns page at labucq.com/a/returns. Refunds will be processed upon receipt of return, less the cost of return shipping.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. There must be no visible wear on shoe outsoles or uppers. Please note, Labucq shoes are made with all leather outsoles which is extremely durable but also very sensitive to scuffing when brand new. For this reason, we ask customers try on shoes indoors on a carpeted or soft surface.

Returns initiated but not deemed by Labucq to be resalable at full retail value—including pairs with scuffed outsoles—will not be processed. Return initiators will be notified, and will be responsible for claiming their shoes. 

Shoes must be returned in the original box with shoe duster bag and original tissue inside. For returns received without duster bags, $5 will be deducted from the return amount. 

All returns to be sent to:

Labucq, 3637 West Blvd, Los Angeles, CA 90016

Return Window

Customers have 14 days from the date of order to initiate their return request. Returns initiated after this window will be processed as store credit. Exceptions only accepted if a rare delay occurs during shipping - please contact us directly if you need assistance at info@labucq.com.

Exchanges

At this time, Labucq does not offer exchanges.

Refunds

All refunds will be processed upon receipt of return item at Labucq. The cost of return shipping will be automatically deducted from refund total.

Sale Items

Without exception, sale items - including items purchased using discount codes for discounts equal to or greater than 15% - may only be returned for store credit. Return shipping will be deducted from store credit refund amount after return is processed.

Any sale items for 50% off more are FINAL SALE. 

There will be no price matches on sale items. No exceptions.

Damaged or Defective Items

If your shoes are damaged or defective, we will gladly exchange them. Simply email us at info@labucq.com to let us know what the issue is, and we’ll do what we can to get your shoes replaced. Manufacturing defects are assessed on a case by case basis. Faults presented within the first year of use will be considered and addressed. Labucq product guarantee is valid for one year after purchase date.

We want you to love your shoes and are always eager to hear from our customers!


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Delivery

Orders received before 12pm PST will ship same day. More Information

Returns

We accept returns of any undamaged product within 14 days. View our Policy