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Shipping & Returns | Labucq

Shipping Policy

Labucq offers free ground shipping to customers within the United States. We also offer discounted, priority shipping through USPS, and calculated-rate, express overnight shipping.

For international orders, we offer calculated shipping rates through USPS International and DHL Express, not including duties. Please see individual product checkout for shipping cost calculator.

All orders placed before 12pm PST go out the same day.

Return Policy

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. There must be no visible wear on shoe outsoles or uppers. Please try your shoes on indoors on a carpeted or soft surface. Shoes also must be returned in the original box with shoe bag and original tissue inside.

If you would like to return your shoes, please visit our returns page here.

Once your return has been processed, follow the emailed instructions and ship your items back to us at:


Labucq
4300 West Jefferson Blvd, Suite #6
Los Angeles, CA, 90016
United States.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed and applied to your credit card or original method of payment within 7 days. Shipping costs are non-refundable. The amount of the return shipping cost will be deducted from the total refund amount.


Sale Items

Sale items may only be returned for store credit. Return shipping will be deducted from store credit after return is processed.


Exchanges

We do not currently offer product exchanges. If you would like to exchange shoes you have purchased for another pair, please return them first and then place another order separately for a new pair. 

If your shoes are damaged or defective, we will gladly exchange them for you. Simply email us at info@labucq.com to let us know what the issue is, and we’ll do what we can to get your shoes replaced. Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from www.labucq.com. Faults presented within the first year of use will be considered and addressed as soon as possible. Labucq product guarantee is valid for one year after purchase date.