RETURNS

Returns are simple and easy. Try your purchase on in the comfort of your own home and if you need to send them back, you may return items within 14 days of delivery.

All full-price items are returnable for original payment method refund or store credit. Sale items with discounts equal to or greater than 30% off original retail price—including items purchased using discount codes—may be returned for store credit only. Any sale items for 50% off or more are final sale. 

Store credit returns and eligible size exchanges are free for US orders. Size exchanges are not available for Facebook or Instagram (Meta) orders, international orders, or items that are eligible for store credit only. We do not offer exchanges for different products; if you would like a different style, please place a new order. Refunds to the original payment method incur a $15 fee to cover return shipping and restocking.

For all international orders, the customer will be responsible for return shipping, and any costs associated with getting the shoes back to us. We are not able to offer exchanges on international orders at this time. Refund will be in the form of payment method or store credit.

To be eligible for a refund, your item must be in new, unworn condition. There must be no visible wear on shoe outsoles or uppers. Please note, most Labucq shoes are made with all leather outsoles which is extremely durable but also very sensitive to scuffing when brand new. For this reason, we ask customers try on shoes indoors on a carpeted or soft surface. Socks must be returned unworn and with all original packaging.

Returns initiated but not deemed by Labucq to be resalable at full retail value—including pairs with scuffed outsoles—will not be processed. Customers will be notified, and will be responsible for claiming their shoes. 

Shoes must be returned in the original Labucq packaging. For returns received without shoe box or duster bag, $15 will be deducted from the refund amount. Returns initiated after the 14 day window will be processed as store credit on a case by case basis. Please send return shoes back within 7 days of receiving your return label. Please allow 3-7 business days for return processing after item is received back by Labucq.

There will be no price matches on sale items.

All US returns to be sent to: Labucq Returns, 8900 Saint Pierre Drive, Las Vegas, NV, 89134, USA